Privacy policy

Data we gather

• Contact details (name, email, phone, shipping and billing address) when you place an order or contact us.
• Order details including products purchased and quantities.
• Payment information is processed securely by our payment providers; we do not store full card numbers.
• Device and usage data (cookies, IP address, browser type) for site functionality and analytics.

How we use your information

• To process orders, payments, shipping, returns, and replacements.
• To respond to customer service inquiries about products or orders.
• To send transactional emails (order confirmations, shipping updates).
• Marketing emails only with your consent; you may unsubscribe at any time.

We do not sell your personal contact information to third parties for their advertising purposes.

Checkout security

Our checkout uses industry-standard SSL/TLS encryption. Payment data is handled by PCI-compliant payment processors shown at checkout.

Your rights

Depending on your location, you may request access, correction, or deletion of your personal data by contacting nellie@pioneer-mia.com.